I updated to v69 in the PTC on Tuesday evening just before I shut my Quest 3 down and yesterday when I fired the unit back up I was unable to use Quest Link at all all evening. This is in both in wired and Air Link. If I try Air Link, the Launch button is greyed out and changes between Launch and Pair, if I hover over it. If I try wired, the app never finds the PC that I'm tethered to. I've tried restarting the Oculus app on the PC, but this didn't help.
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Hi, sorry, I didn't explain myself clearly. I made sure that the meta remote desktop app was running on my pc, when I raised the issue I didn't verify that it was.
Thank you for reaching out. We understand it's frustrating when you can't figure out the problem, but let's give it a go together!
Firstly, we'd like you to view our requirements to use the Meta Quest Air/Link cable document. After ensuring you are fully compatible, we'd like you to privately message us so we can take a look at your logs!
To do so, select our name to get to our profile page, or click here: Community Support. Next, click "Send a Message".
Please remember, you must be signed into the community first to send us a private message.
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Hi, thanks for replying. I "solved" the issue by checking that the remote desktop application was running...it wasn't! after I ensured it was running, obviously I was able to connect both via Air-Link and cable.
Hi, sorry, I didn't explain myself clearly. I made sure that the meta remote desktop app was running on my pc, when I raised the issue I didn't verify that it was.
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