Hello @Huntgaming081. We want you on the gaming side of the Metaverse! Let's try a few things and see if we can't get that headset to pair with your device.
Please try the following:
Please let us know if that fixes the issue. If the issue still persists we can try some other troubleshooting steps.
Hey Huntgaming081, if this did not work for you we will need to try a factory reset next. To do this, please:
If the issue still persists after trying this, you will want to reach out to our support team so they can walk you through more advanced troubleshooting methods, step-by-step! You can open a ticket with them using this link here.
Hey there @dragonslayer.44284, we see you are having some trouble pairing your headset. We understand how inconvenient this may be, but we'll aid you in any way we can. Can you let us know what have you tried so far to help correct this issue? We'll also list some tips for you below to try and see if it helps your issue. You can also read more about how to pair your headset HERE.
Please check the following:
•Check your Wi-Fi signal. If your signal isn't strong, try moving closer to your wireless router (internet connection device).
•Check to make sure your headset and mobile phone are connected to the same Wi-Fi network.
•Check to make sure your headset is fully charged.
•Make sure that your app is up-to-date.
•Log out of the mobile app, then log back in.
•Uninstall then reinstall the mobile app.
If the problem still persist, please let us know so we can go into more advanced troubleshooting options. Hope to hear from you soon.