Hi all! As a lot of you including me had experienced weeks/months of a very frustrating bug preventing people from being able to pair their headsets (including brand new headsets) with the Phone's Meta App, I have finally found a solution. At least it worked for me.... it may also work for those with the inability to pair their headsets to their controllers but I cannot comment on that. I simply couldn't pair my headset to the Meta App - this solved it.
2) Install this, plug your headset into your computer using the USB C cable the headset came with etc.
3) Start the Meta Quest Developer Hub application. Once inside, turn the headset on. Go through the steps the application advises in order to connect to the headset. They're pretty much "on screen by default". This will (at least for me) bypass the whole pairing to phone/tablet app entirely and it will just pair with the computer.
4) After that is complete. Your headset should be ready to use. You will also see on the phone/tablet app the headset is now listed/added too.
PS: I cannot believe how Meta Quest support do not know of this workaround/fix. It's their own software that managed to fix this problem. Not some random third party software that nobody has heard of... perhaps they're instructed not to tell people about this fix?? either way, it is bizarre.... and very frustrating to have spent so long trying to fix this only to find that Meta's own software fixes it in seconds. -_-
I am trying to do what you say, but it gets stuck in pairing, in a different way, it appears the Serial Number, I put next, and then it thinks permanently and nothing else happens. Do you have any extra details? Thanks
The software sees the headset but just hangs forever when you click the blue button and it never finishes. What a miserable problem. This is also a new RMA replacement one and no success.
This fix worked perfectly, though note I needed to factory reset the device first.
I still can’t pair with my phone or iPad, but it appears I can do everything I need within the virtual environment despite continued prompting to use the app.
You rock man I had done everything I thought I even managed to find the latest update for my meta pro and I side loaded the update to it... still I was at a loss I knew meta had a way in the beginning we didn't need the app you could go to oculus setup online on their webpage... still I couldn't find the solution it was easy to not sure why all these other peeps having so much trouble.. Anyway I am buying you a coffee by the way... but I need your help for one more thing .. my controllers are still aren't paired and the app well I can't use it.. is there anyway to force pair through the developer hub????
I am stuck with out the ability to pair controllers, did you find a solution or give up on meta?
Still need help?
Did this answer your question? If it didn’t, use our search to find other topics or create your own and other members of the community will help out.
If you need an agent to help with your Meta device, please contact our store support team here.
Having trouble with a Facebook or Instagram account? The best place to go for help with those accounts is the Facebook Help Center or the Instagram Help Center. This community can't help with those accounts.
