Hello there, @michaelgarcia.795562. Being able to pair your headset is a crucial part of getting started with your headset. We want to ensure that we can give you the best assistance we can. With that said, can you please tell us a bit more about what you're pairing? We also wanted to touch on the factory reset. Rest assured, you won't lose any games or apps as they will be available for redownload in your library, but if you are not backed up with our cloud backup, you may lose some progress from some games. You can find out more info on our cloud backup system here. We hope to hear from you soon!
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Hi again, @michaelgarcia.795562. We just wanted to check in with you and see if you still needed help with the pairing issues you were having. If you still need assistance, please feel free to reach back out to us at any time! Have a great day!
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