08-30-2022 01:26 PM
I had to go with meta, and now I can’t pair my headset to the met account,the Mets account gives me four code boxes and when I look into the head set to get the codes, the headset gives me A 8 code number, I’m at my wits end!a,
Solved! Go to Solution.
09-04-2022 06:14 PM
@tintotty.543040 If you're having an issue with the 8 digit code, see if you can input that code in the Meta.com/device site. If not, it could be part of the ongoing issue we've been seeing.
If that doesn't work, make sure you're logged into the right account on https://secure.oculus.com/my/devices/
If you are not on the right account, go to auth.meta.com/settings and log out. Just login to the right account afterwards and that should be fine.
Again, if that doesn't work this would just be part of an ongoing issue we've been looking into for the past week or so.
11-16-2023 03:16 PM
Hi everyone, if you're ever having trouble pairing your headset with your Meta Quest app, we've got some great steps outlined on our troubleshoot headset pairing article here to get you up and running. This article is kept up to date, so if anything changes in the future, it'll remain current.
Make sure your phone and headset are on the same Wi-Fi network, and you may need to have Bluetooth enabled as well on your phone.
We've also got a video with some suggestions that'll help out:
12-07-2023 08:39 PM
My phone has a problem with it's Bluetooth. The phone needs to be right against the Bluetooth receiver in order to pair. So, when I moved my phone against the Quest 3 as it was scanning to pair, it finally paired and said successful. I didn't even need to enter the auth code (which I couldn't) at the auth.meta.com site.
08-30-2022 01:34 PM
I had the same issue and stuck before pairing my device with codes.
08-30-2022 03:01 PM
😀I think you should uninstall Meta App and install it again. That worked for me.
09-04-2022 06:14 PM
@tintotty.543040 If you're having an issue with the 8 digit code, see if you can input that code in the Meta.com/device site. If not, it could be part of the ongoing issue we've been seeing.
If that doesn't work, make sure you're logged into the right account on https://secure.oculus.com/my/devices/
If you are not on the right account, go to auth.meta.com/settings and log out. Just login to the right account afterwards and that should be fine.
Again, if that doesn't work this would just be part of an ongoing issue we've been looking into for the past week or so.
09-25-2022 07:55 AM
How does such a large platform have an on going problem I can't log in with a refurbished device meta sent me which I'm pissed I had a brand new one one month broke!!!! . My son cant play I been through 10 people Noone can help how long is this going to go on for???? This is ridiculous this is Facebook not some random company. The amount of money we pay for this it shouldn't happen. If this was Apple one day it's fixed I'm so confused. I changed my emails made sure everything is good and still can't pair!!!!!!
01-12-2023 08:22 PM
I am having the exact same issue. It is incredibly frustrating. I don’t think I have ever had so much difficulty in getting a device to work. And I’ve dealt with technology for decades. Why does this have to be so hard? It is simple authentication and yet- it is tighter than Fort Knox.
01-13-2023 08:01 AM
Hey there, @Barefield_Family! We can definitely understand your concern regarding the pairing issues you're running into, and we'd love to help out! Try out the following steps and let us know how it turns out:
Factory reset from the Headset:
Let us know if this helps! If the issue persists, then please reach out to us via our support site with this link. We'll get this resolved one way or another!
05-30-2023 01:49 PM - edited 05-30-2023 01:53 PM
Team,
I have invested 3 hours now in trying to set up my newly purchased Meta Quest 2. Here is what occurred:
I have tried all the strategies I can find online. At this point I am thinking either I need to create a new Meta account and "not" use Facebook to log in or return the meta quest 2 and ask for a new one (I just bought it yesterday). Any help would be greatly appreciated. Many thanks!
05-30-2023 02:14 PM
Hey there, @joe.baarsch! We noticed that you are reaching out because you are experiencing some pairing issues with your newly purchased Meta Quest 2. We know how disappointing it can be when you encounter those types of issues as they can really effect your overall experience, so we want to provide some troubleshooting steps for you to try.
To clear your phone's Bluetooth cache:
Please let us know if any of these steps help to resolve your issue. We will be standing by just in case further assistance is needed!
05-31-2023 02:48 PM
Heyyy @joe.baarsch! We just wanted to follow-up with you to see if you were still needing assistance with the pairing issues you were experiencing. Feel free to reach back out if you happen to have any further questions or concerns as we are always happy to help!