08-01-2023 05:05 PM
08-02-2023 03:44 PM
Hello @spencer.j.092412! We know getting your headset set up to start your VR journey can be exciting, so we'd be glad to lend a hand.
To start off, if you haven't already, you'll want to create a Meta account which will be used to login and pair. You'll need to download the Meta Quest app and select the 'Set up account with email' option, or you can also login with Instagram and Facebook if you're wanting to find any friends with their accounts connected as well.
After creating an account, you'll be asked to create a Pin which will be used for authorizing purchases, and a payment method as well. Once finished, you'll want to setup a Horizon profile in order to play games online with others.
Afterwards, if this is the first time, you'll be prompted to select which headset you're using. While having the headset on, it will provide you with a 5 digit code which will need to be input to the Meta Quest app which should be the last step to pairing the app with the headset.
08-03-2023 10:50 AM
Hey there everyone! Seems this is going the wrong direction as support is trying to help out the community. Please keep in mind our forums is a space where the community engages when needing help or have questions. Let's make sure to stay on track as this thread is about a pairing issue.
In addition, let's make sure we are being respectful and kind as we know everyone has opinions but we can be nice providing these experiences and opinions.
08-03-2023 02:55 PM
Hey again, @spencer.j.092412! We're just checking in to see if you were still having any issues getting your grandsons headset set up.
If so, let us know and we'll be happy to help!
Did this answer your question? If it didn’t, use our search to find other topics or create your own and other members of the community will help out.
If you need an agent to help with your Meta device, please contact our store support team here.
Having trouble with a Facebook or Instagram account? The best place to go for help with those accounts is the Facebook Help Center or the Instagram Help Center. This community can't help with those accounts.
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