09-11-202407:10 PM - last edited on 09-11-202407:23 PM by LordArceus
Hey all, I've recently come back after not using this headset for about 4 years.
Headset worked fine at first since it was off the wifi, then I connected it, updated it, made a Meta account to replace the now-deleted oculus one, and now I can't pair it to the app.
No real error messages, but when the app requires a code, the headset just.. Doesn't show anything different, despite the app saying the headset wasfound.
I made sure bluetooth is connected, they're both on the same wifi, haven't done factory reset yet (and would like to avoid to)
Also had some other issues, mainly the headset indefinitely loading the explorer and the App library, as well as giving me an error as i try to add an account. (Not sure if these are related, but wanted to put it here just in case it was.)
Of course, i can't access the store either. Am i forced to factory reset?
Thanks for getting in touch with the Meta Support Team, we see you are having some issues pairing your Oculus Quest to the Meta Horizon App.
Please send us a private message so we can look into this issue further, in that message could you please include the username and email of your original Oculus account.
From there we will continue with further troubleshooting steps.
Hope to hear from you soon!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Still need help?
Did this answer your question? If it didn’t, use our search to find other topics or create your own and other members of the community will help out.
If you need an agent to help with your Meta device, please contact our store support team here.
Having trouble with a Facebook or Instagram account? The best place to go for help with those accounts is the Facebook Help Center or the Instagram Help Center. This community can't help with those accounts.
