Pairing issue with Quest Pro and replacement Pro Controller

[Snoot04]

I'm struggling to connect my right quest pro controller to my Quest pro headset. The one I'm trying to connect is a replacement one bought from the official store and I got it paired up and working since I bought it in May with no problems. Last night it cut out from charging and was stuck in an endless booting up and powering off as it tried to get some charge. I un-paired my controller and let it charge overnight. After it had gotten some charge and had finally gotten out of that loop I tried to re-pair it and everything looks fine with the vibration and flashing blue lights signalling pairing mode but when it tries to pair in the app it says "Your headset was disconnected" despite it not being disconnected but very much still active and synced on the app still and so now I'm stuck in a loop of trying to re-pair my controller but the app refusing to work.

I have tried resetting the controller and headset. I have tried factory resetting both the controller and headset. Nothing is working. I have reached out to support and I cannot just buy another controller as you're support has recommended. This is the replacement controller for one that previously stopped working altogether.

[MetaQuestSupport]

Hey there @Snoot04,

That sounds like a really frustrating problem to have. We'd like to help.

Could we suggest that you try uninstalling and reinstalling the Meta Horizon app? We can see that you've already tried resetting the devices, but this could help restore your pairing.

[MetaQuestSupport]

Hi there,

Just dropping by to see if you still need a hand?

[Snoot04]

It still odes not work, I had already tried redownloading the app. I also tried separately making a new account and pairing my device again but nothing works still.

[MetaQuestSupport]

Hi there, thank you for reaching out to us.  We'd love to look into this for you. 

Would you mind sending us a private message so we can gather some more information? To do so, please go to our profile page or click here. 

Hope to hear from you soon!