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Pairing issues

Emgee12345
Honored Guest

Please can you advise me? 

We have a new Quest 3 and are trying to set it up but although my phone identifies the headset, it will not pair. The screen in the headset shows the five digit code but on the app I cannot get past this page as the link won't work ....... 

I'm afraid I'm a bit of a dinosaur when it comes to 'high tech'.... But any advice greatly appreciated..

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