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Pairing new controller

RadiantToucan7543
Honored Guest

My left controller had stopped working so I returned it to get a new one.  I received a refurbished one and I'm trying to pair it. For some reason the pairing didn't start when I put in the original battery that was in the previous one.  I put in a new battery, nothing.  I took the battery out of the right controller and put it in the left one and it started pairing.  The controller's firmware started updating and it has been updating for over an hour now.  Is there something I can do to make this go faster or do I have to just wait until it finishes?

3 REPLIES 3

oculusness
Consultant

@RadiantToucan7543  it's probably best to wait for it to finish updating. You might also have a look at this video if certain batteries are working and some are not - 

Four Rift CV1s, Quest 2, Quest 3, Lenovo Explorer WMR, GearVR
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MetaQuestSupport
Community Manager
Community Manager

Hi there,

 

Thank you for getting in touch with Meta Quest Support.

 

We just wanted to see if you've had any luck with your controller yet?

 

If your controller is still not working, please let us know and we'll be happy to help.

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

The controller update completed and it is working fine now.  I have not figured out this issue with the batteries.  I guess it will need to try different batteries to see which one will work.

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