cancel
Showing results for 
Search instead for 
Did you mean: 

Pairing old oculus with new account?

HRomain79
Honored Guest

Is there a way to change an admin on a oculus account. My husband set the oculus up with his email. This has since stopped working and he can no longer access it.

I have set up a meta account but can’t pair the oculus to it because it needs me to go into into my husband’s account and log out I guess. I can’t do this. 
It doesn’t give me the option to go back to factory settings because it all has to come from that my husband’s account which is no longer accessible.

I really don’t know what else to do

please help 

 

1 REPLY 1

Choleni
MVP
MVP

Hi @HRomain79 🙂

You don't have to go in any settings to do a factory reset.

Just use the power and the volume button.

To perform a factory reset using your Meta Quest:

  1. Turn off your headset.
  2. Hold the power and volume (-) buttons on your headset down simultaneously until the boot screen has loaded on your headset.
  3. Use the volume buttons on your headset to highlight Factory Reset and press the power button.
  4. Use the volume buttons on your headset to highlight Yes and press the power button.

After the factory reset is done, you can set up the Quest with your account.

Still need help?

Did this answer your question? If it didn’t, use our search to find other topics or create your own and other members of the community will help out.

If you need an agent to help with your Meta device, please contact our store support team here.

Having trouble with a Facebook or Instagram account? The best place to go for help with those accounts is the Facebook Help Center or the Instagram Help Center. This community can't help with those accounts.

Check out some popular posts here:

Getting Help from the Meta Quest Community

Tips and Tricks: Charging your Meta Quest Headset

Tips and Tricks: Help with Pairing your Meta Quest

Trouble With Facebook/Instagram Accounts?