04-12-2025 07:57 AM
Is there a way to change an admin on a oculus account. My husband set the oculus up with his email. This has since stopped working and he can no longer access it.
I have set up a meta account but can’t pair the oculus to it because it needs me to go into into my husband’s account and log out I guess. I can’t do this.
It doesn’t give me the option to go back to factory settings because it all has to come from that my husband’s account which is no longer accessible.
I really don’t know what else to do
please help
04-12-2025 09:44 AM
Hi @HRomain79 🙂
You don't have to go in any settings to do a factory reset.
Just use the power and the volume button.
To perform a factory reset using your Meta Quest:
After the factory reset is done, you can set up the Quest with your account.
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