Hey there, @BurgerBS! We want to make sure that you can use your headset, so let's work together to get things back up and running! To begin, we have some steps that we'd like you to try:
Ensure the phone app and headset are on the latest available version.
Ensure phone and headset are connected to the same network, on the same frequency.
Remove any unsupported third-party accessories that may affect communication (such as headset covers, etc.)
If these steps don't do the trick, please let us know exactly what is happening during the pairing process, and what you see on your side, so we can investigate more. We look forward to hearing back from you!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Hello again, @BurgerBS! We noticed that we haven't heard back from you yet. If you still need help with this, please let us know. We're more than happy to continue looking into the matter together!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Community Upgrade
Please note that we will be upgrading the community on July 9, 2025. The community will be down for a few hours while we perform this upgrade. For more information, please see Community Upgrade & Downtime
