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Parcel stolen by yodel and Meta are now ignoring me

Finley15
Explorer

My Meta quest replacement headset has been stolen by Yodel. I have been in contact with them and Meta for the last week. I have for the last 2 days sent WhatsApp messages to meta support and they are ignoring me. I have sent emails to the “escalation team” and they are also ignoring me, I have reported this theft to the police and have a crime reference number, which I have tried to tell Meta and I am still being ignored. 

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