Parent Controls Cannot purchase game

[ssmassey19]

Both my sons are under 13 and I have a supervisory account with no headset attached to it. My son's want to buy a game, they send me a request, I approve it, then purchase it but my kids don't have the game. I try to gift it to them but it just continues to go to the same screens and nothing happens. We have wasted $100 on games we don't have because we cannot figure out how to buy. I have asked for help, googled it, and still nothing. All the prompts given in the meta account just keep circling back. Request,accepted,purchase. Request,accepted, purchase. What are we missing? 

[MetaQuestSupport]

Hi, ssmassey19

We appreciate you reaching out to and bringing this to our attention.

We understand it can be frustrating when encountering issues while trying to purchase a new game, we will do out best to help you resolve this.

Can you please try out the following;

1. Try to add a payment method to the account from the Meta Horizon mobile app
   1. If not successful via the App, try by logging into the Meta account website and navigating to Other Settings > Payment Methods.
   2. If not successful, try using a different browser.
       
2. Try adding the payment method from another device completely (another computer, phone, or tablet.)
    
3. Try adding the payment method from within virtual reality by using the headset.
    
4. Try adding the payment method while connected to a different network (another Wi-Fi network or a cellular data connection on a phone, if available).
   • Some non-residential networks may cause this issue. (for example, business, public, government, military, etc.)
   • Certain network security settings may cause this issue, even on residential networks for example, antivirus, firewall, proxy, router-specific settings).

If you continue having issues then we would like to ask you to send us a message directly to discuss this issue.

To send us a private message, simply click on our name to access our profile page or click here. 

Once there, select 'Send a message' to privately message us. 

Please note that you must be signed in to the community before sending a private message.

We look forward to hearing back from you!

[MetaQuestSupport]

Hi there,

Just checking in to see if you still need support?
If your issue isn't resolved then please get back to us!