Parental Supervision Dashboard won’t load

[Anyrobinhood]

Parental supervision dash won’t load.

When selecting on individual child the app does not load the details so unable to set time limits or approve and manage apps.  Just a black screen.

When I load in Family Center web version I can see some info but when I click see all apps the following error occurs, see attached screenshot.

 

I have cleared, cookies and temp files, I have uninstalled and reinstalled the app.  

Any suggestions

[amyhflamingo]

Hi, did factory reset, deleted and reloaded app, still it’s just a blurred screen that won’t load when I try to check my son’s screentime. 

is there a way to check how much time is left in the headset itself? 

what is wrong with the app? The headset must be on the wifi to work, and my phone is on same wifi. 

[justin.weeks.2024]

I am not able to view my son’s account when I go to the family center to review permissions. When I select his account it is blank and won’t load. See picture below.

[MetaQuestSupport]

Greeting @amyhflamingo! Thank you for reaching out to us with this issue. We understand how important it is to have the ability to managed your child's account. You can create and manage time limits and schedule breaks from Family Center on web or from the Meta Quest mobile app. To ensure time limits and breaks work, ensure the Meta Quest headset software has been updated to the latest version.  We understand that you have been having issues with the mobile app, have you also attempted to access the parent supervision by going to Family Center and log in to your Meta account? 

We're looking forward to speaking to you soon. Have a wonderful rest of your day!

[MetaQuestSupport]

Hey @amyhflamingo! We just wanted to follow up with you on the issues you were having with parental supervision. Did you still need assistance with this matter? Talk to you soon! Have a great day!

[MetaQuestSupport]

Hey there, @Justin.weeks.2024! We understand that you're having some issues with viewing your son's account on the Family Center. We'd love to help out and we'd appreciate it if you could send us the information below so that we can better assist you.

We'd love it if you could double check the basic requirements below to make sure that it was set up correctly!

• Parents using the Meta Quest mobile app must be invited by the teen account before they can begin using parental supervision with their teen's headset.
• Parents using the Family Center for Meta Quest can either send an invite or receive an invite from their teen.
• Teens can only have one parent or guardian supporting their account.
• Parents can support up to 5 teen accounts.
• Parents must be at least 18 years old.
• Parents and teens cannot use parental supervision if one account has blocked the other.
• Both teen and parent must have a Meta account.
• Both teen and parent Meta accounts must not be disabled, deactivated or deleted.
• Per our terms, we require people to be at least 13 years old to sign up for a Meta account.

Once you've double checked these, make sure to let us know if you need further assistance or not. We're always here to assist! We're looking forward to your reply!

[MetaQuestSupport]

Hey there, @Justin.weeks.2024! We just wanted to check in with you and see if you're still needing assistance. If you are, make sure to let us know!

[Sndr5]

I have the exact same issue and was told to use the Web version of Family Centre (after spending 30 mins troubleshooting), it's ridiculous,  there's obviously an issue with the app when clicking on "Accounts you Supervise", just a blank screen (and I've waited 30 mins)....pls fix it !

[Lynn1144]

I also have the same issue. No updates to do on the occulus itself, and no matter what I do with the mobile app (close and restart, delete and reload), nothing loads for their individual profiles. I cannot control any time limits at all. This is very frustrating.. 

[DazL_NZ]

Same, and when I go to the Family Centre on Web and click on See all Apps, it just returns an error as per below screengrab...