I am very frustrated with parental supervision. I can block specific apps and that seems to work. However the VR time always shows as 0 and it doesn’t show me what apps are being used. I have tried:
1. Inviting my teen from my app. He accepts the invite and I can see his account. But no VR time is logged.
2. Having my teen invite me. Same result as #1.
3. Deleting/re-installing the app
4. Logging off/back on the app
5. Powering headset off/on
6. Confirmed the headset is on the same WiFi network as my phone/app
7. Powering phone off/on
I have seen other posts on this but no resolution. Please advise how to fix this!!!!
Hey there, @kschliesser67. We can definitely understand your concerns with wanting to know what he's playing and for how long, we'd be glad to look into this for you! It looks like you've tried everything that we'd recommend, so it sounds like a situation where you'll want to submit a Bug Report. That way our engineers can get their eyes on the issue and work on a resolution for everyone.
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Hey there, @wizard1269. We can definitely understand how concerning it would be to find yourself unable to see the VR time logged for your teen's account. We'd be glad to look into this for you. This sounds like a bug that we've received a few other reports about, so we'd recommend submitting a Bug Report so more information on this issue gets back to our engineers.
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Hey there @CaliEsquire! We were going through our posts and noticed you were experiencing issues with parental supervision, specifically the VR timer not showing properly. Just so we can be as thorough as possible, and provide you the best assistance, we do have a few questions for clarification:
Which device is being used (e.g. Quest, Quest 2, Quest Pro, Quest 3, etc.)?
Has this ever worked before for you?
Have you also attempted the steps that @kschliesser67 has previously listed on this thread?
We look forward to hearing back from you, and working together on this!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Hey hey! We were just checking in with you to see how everything was going regarding this parental supervision issue. We want to ensure you get the assistance you need, and to let you know we are still here if you need us! If you are still experiencing problems with this, please let us know by responding to our previous post and we will be more than happy to continue assisting you.
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Still need help?
Did this answer your question? If it didn’t, use our search to find other topics or create your own and other members of the community will help out.
If you need an agent to help with your Meta device, please contact our store support team here.
Having trouble with a Facebook or Instagram account? The best place to go for help with those accounts is the Facebook Help Center or the Instagram Help Center. This community can't help with those accounts.
