I manage my 12 year olds account via parental supervision. I have allowed two apps - YouTube be and Job simulator, which confirm they are now ‘allowed’ yet when my kid goes to play and I recheck in the app they default to ‘not allowed’ I’ve closed the app, reopened etc but still doesn’t work. The support centre is no help. Any assistance would be useful, thanks
Hey @an.867168! We understand that you are worried about your 12-year-old account, and we are committed to providing the best gaming experience for our young players! To assist you better, please send us a private message so that we can gather some information from you and investigate this matter further! Please select our name to get to our profile page, or click here: Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.
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Hey @an.867168! We wanted to follow up with you and see if you still need assistance with your issue. We will be patiently waiting for your response and hope to get you back on track!
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Thanks, I’ve already contacted support without resolution really. I have to request a refund on the app I bought and delete my son’s account because there’s very little for him to play that’s not age restricted. I have been unable to alter his birthdate to allow access to PG games even though I’m happy to allow them myself. It’s been a frustrating experience all the way along and he’s extremely disappointed that he’s spent over $500 of his hard saved money on something he can barely use.
Hey there, @an.867168. We are thankful for your response. We deeply care about your son's gaming enjoyment. Our team is actively collaborating with our developer community to introduce a wider range of age-appropriate apps and games to our platform in the coming months. Keep an eye out for these exciting additions! We hope your child will soon discover more games that they can enjoy. We want to provide all our users with the best VR experience possible. If you require any further assistance, please don't hesitate to reach out to us.
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