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Passthrough camera only on left side has an interference pattern on it

withsilverwings
Explorer

So a weird issue just cropped up - my Quest would get stuck on the "Tracking Lost" screen and wouldn't start up.

I factory reset it and it lost tracking during set up but after a restart was tracking BUT my right lens in passthrough mode is like TV static when there's no signal - I can still see the room but it's like there is a filter on it causing it to have diagonal black lines across it.  Thoughts?   It's only on passthrough mode - playing games the left lens is perfect.

I'm going to try to get a pic/video but it's not easy lol

1 REPLY 1

MetaQuestSupport
Community Manager
Community Manager

Hey there! We'd like to look into this with you to try to give your Passthrough a clear picture again. If you can get pictures/video of this issue, please submit it in a support ticket HERE. Thanks!

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