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Passthrough not working on left lense

king.mossop
Honored Guest
  • Hi ...in need of some help with my quest 2...when I go into pass through my left lense just shows what's on the screen I apps ect but no pass through just all on a black background ...right lense seems fine ....and I can play games absolutely fine ..but I'm using it to learn piano using pass through ..but I'm coming across this problem ...maybe happend since last update not sure .never dropped it ..any help would be great I have re booted it but problem is still there ......I did notice on pop one game that if I stick my head outside the guardian sontimes the left eye wouldn't show anything ..very odd ..hand tracking seems fine ..I a bit lost
1 ACCEPTED SOLUTION

Accepted Solutions

Yes I was ..I spoke with meta last night they told me to.turn off passthrough ...I did that and it seemed to solve the issue ...also rebooted..all is now good thank you for your response 👍 

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2 REPLIES 2

gng
Explorer

I'm guessing you're using the PTC on the Quest 2. If so, this was an issue for me as well. It seems like rebooting it multiple times had worked for me though. 

Yes I was ..I spoke with meta last night they told me to.turn off passthrough ...I did that and it seemed to solve the issue ...also rebooted..all is now good thank you for your response 👍 

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