Can someone explain why my phone screen looks so crappy in passthrough mode? It's as if it's being done "on purpose." It would be nice to be able to read 2FA codes, when I log into something on the Quest that requires it.
Hey there, @wuzp. We know how this issue is causing trouble for you, and we would be more than happy to look into it. Can you advise us on the following information for further details?
Has this happened before?
What troubleshooting (if any) have you attempted?
Click here to make sure there are no issues with the room lighting settings themselves.
Can you also provide us with a picture of what you are seeing?
We await your response to get things rolling towards a resolution. We appreciate your time and understanding. Talk soon.
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Hi @wuzp. We hope all is well! Have you been able to find a resolution to the passtrough issue you were experiencing or if you still needed our assistance? Please reach back out and let us know; we look forward to it.
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Please have one of your human handlers don a headset, and place it it passthrough mode. Then try to operate a smartphone. The screen on the phone is distorted and unreadable, while everything else in the room looks "fine."
Hey there, @wuzp. Thanks for getting back to us! While everything may appear clear while looking through the headset's pass-through, the quality of a mobile device with its own display and other items when close can be lowered. Especially with small words, this can make it difficult to read.
While we know having to peek outside your headset to look at your mobile device can become tiresome, we'd love to have you submit any ideas you may have to help us make using a phone in VR easier, here! We're always looking for new ways to continue to grow within VR!
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