02-08-202402:28 AM - last edited on 07-18-202401:26 PM by AliceinVRworld
Has anyone else had a problem with passthrough on quest 3 staying on. When I go to immersive it's half half, immersive looking down, passthrough looking up. I tried powering the headset on while not wearing it, no luck. I did a factory reset which did work until the next time I turned it on and it went straight back to the same problem. It's pretty much unusable as it's just a confusing mess trying to play games( or anything for that matter). Any help slyly be greatly appreciated. Also , is there some way to speak directly to someone in troubleshooting? Thanks
Hey there @Revidup! We hope you're having a great day today! Thank you for bringing this issue to our attention. We know it's no fun to not be able to use our devices to their full capacity so we would love to help getting this issue resolved for you. Luckily, we do have a couple of troubleshooting steps that you can try to fix the passthrough issue. With that being said, can you please try these troubleshooting steps if you haven't already?
Reboot the device without wearing it. The Passthrough disappear.
Turn off your headset.
Hold the power and volume (-) button on your headset down simultaneously until the boot screen loads on your headset.
Use the volume buttons on your headset to highlight Boot Device and press the power button.
However, if you're still having trouble after trying those steps, please don't hesitate to reach back out and let us know. We'll also be here if you have any other questions or concerns. Have a very legendary rest of your day!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Hey there @Revidup! We wanted to touch base and see if the tips we shared helped you conquer your Quest 3. Give us a shout if you need any further assistance!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
I have done new boundary in different locations and still can’t get pass through off😐. I’ve tried the reboot still can’t get pass through off, even though it says it’s off😐
We can certainly take a look at this for you. We invite you to message us privately, so we can investigate further. Please select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.
We look forward to hearing from you!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
We just wanted to check in and ask if you're still experiencing an issue.
If so, then please don't hesitate to get in touch.
We hope to hear from you soon!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Still need help?
Did this answer your question? If it didn’t, use our search to find other topics or create your own and other members of the community will help out.
If you need an agent to help with your Meta device, please contact our store support team here.
Having trouble with a Facebook or Instagram account? The best place to go for help with those accounts is the Facebook Help Center or the Instagram Help Center. This community can't help with those accounts.
