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Passthrough turns on - can't use menu button

ChromeWolf01
Honored Guest

My Oculus would not load the menu screen without passthrough on. With passthrough on the oculus would not load apps/games. The app on my phone says the apps are open on the device. 

I have signed out, deleted and reinstalled the app. Factory reset the oculus - I went through the set up process, but once I got to the setup complete screen, it says to press the meta quest button. When I press the button it simply reloads the screen saying to press the meta quest button.

Any help would be appreciated.

1 ACCEPTED SOLUTION

Accepted Solutions

AliceinVRworld
Meta Quest Support
Meta Quest Support

Hey there! Thank you for letting us know the experience you're having with your device as this is not what we want. We do have a few users having the menu button disappear and a Factory Reset has gotten them back on track. However, I am not seeing some users not having the button load overall even when factory resetting. 

 

I know this is probably not what you would like to do again but can you please try the factory reset one last time?  As well as letting me know when this started happening and providing me with the following: 

  • Software version on headset
  • App version 

I will be looking into it a little more and please submit a bug report as well! 

We are all mad here.

View solution in original post

7 REPLIES 7

AliceinVRworld
Meta Quest Support
Meta Quest Support

Hey there! Thank you for letting us know the experience you're having with your device as this is not what we want. We do have a few users having the menu button disappear and a Factory Reset has gotten them back on track. However, I am not seeing some users not having the button load overall even when factory resetting. 

 

I know this is probably not what you would like to do again but can you please try the factory reset one last time?  As well as letting me know when this started happening and providing me with the following: 

  • Software version on headset
  • App version 

I will be looking into it a little more and please submit a bug report as well! 

We are all mad here.

can you help me ive contacted customer support and theyve not done nothing, basically i factory reset and then its still showing in the ios app and i cant pair and ive deleted the app, re downloaded it and signed out a bunch of times and i still cant get it to pair to the app 

Hey there! Please provide me with the information I asked for as I am getting a better look into this. As much information I can get the better!

We are all mad here.

As of right now, the issue has been resolved. Thank you so much AliceinVRworld and everyone else who helped.

I am glad everything is working properly now! If this continues please let us know! Happy gaming! 🎮

We are all mad here.

HazardousOdin
Honored Guest

Menu not working and going to games through voice command go into pass-through mode

abebkoFV
Explorer

This also occurred to me with my initial purchase of the quest 3. Factory reset fixed it. Not the best initial user experience I must say. 

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