08-25-202304:01 PM - last edited on 08-31-202308:23 AM by AliceinVRworld
My Oculus would not load the menu screen without passthrough on. With passthrough on the oculus would not load apps/games. The app on my phone says the apps are open on the device.
I have signed out, deleted and reinstalled the app. Factory reset the oculus - I went through the set up process, but once I got to the setup complete screen, it says to press the meta quest button. When I press the button it simply reloads the screen saying to press the meta quest button.
Hey there! Thank you for letting us know the experience you're having with your device as this is not what we want. We do have a few users having the menu button disappear and a Factory Reset has gotten them back on track. However, I am not seeing some users not having the button load overall even when factory resetting.
I know this is probably not what you would like to do again but can you please try the factory reset one last time? As well as letting me know when this started happening and providing me with the following:
Software version on headset
App version
I will be looking into it a little more and please submit a bug report as well!
Hey there! Thank you for letting us know the experience you're having with your device as this is not what we want. We do have a few users having the menu button disappear and a Factory Reset has gotten them back on track. However, I am not seeing some users not having the button load overall even when factory resetting.
I know this is probably not what you would like to do again but can you please try the factory reset one last time? As well as letting me know when this started happening and providing me with the following:
Software version on headset
App version
I will be looking into it a little more and please submit a bug report as well!
can you help me ive contacted customer support and theyve not done nothing, basically i factory reset and then its still showing in the ios app and i cant pair and ive deleted the app, re downloaded it and signed out a bunch of times and i still cant get it to pair to the app
This also occurred to me with my initial purchase of the quest 3. Factory reset fixed it. Not the best initial user experience I must say.
Still need help?
Did this answer your question? If it didn’t, use our search to find other topics or create your own and other members of the community will help out.
If you need an agent to help with your Meta device, please contact our store support team here.
Having trouble with a Facebook or Instagram account? The best place to go for help with those accounts is the Facebook Help Center or the Instagram Help Center. This community can't help with those accounts.
