cancel
Showing results for 
Search instead for 
Did you mean: 

Passthrough view misaligned with real world

Fahruz
Expert Protege

I'm developing an application in Unity that uses passthrough (on a Quest Pro) and when I run my application via Quest Link I sometimes get a completely misaligned passthrough view. I have to restart the app, sometimes even reboot the headset to hope to get a view that is properly aligned with the real world, which is pretty annoying. Anybody else experiencing this?

6 REPLIES 6

MetaQuestSupport
Community Manager
Community Manager

Hey there, @Fahruz. We are ecstatic that you are developing an app using the Quest Pro. We love it when our community tries to add to the VR experience. We see that you are having an issue with your passthrough when you are attempting to develop. We would be delighted to help you fix the issue. Firstly, can you answer the following questions so we can better help with your issues?

  • When did the passthrough issue start?
  • Does this only happen when using Unity?
  • Have you tried using the passthrough in standalone mode and not PCVR?
  • If so, does it still have the alignment issue?

We hope to hear from you soon! Also, if you need to know how to use passthrough on standalone, you can click here.

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

I use the Quest Pro primarily for Unity development via Quest Link so that's pretty much the only mode in which I experience passthrough. I have the VR background in standalone mode and right now passthrough is correctly aligned (I rebooted the device last time I had the issue) and since I don't know how to reproduce the problem, I can't immediately tell you for sure that it only happens through Quest Link.

Hi @Fahruz, thank you for the great response!

Let us know if this issue reoccurs again (if possible try to record it), and if you are able to test it outside Unity development. We'd be glad to help out!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

So I had the issue again, and it does seem to happen in Link only, as when I double-tapped on the headset to show the home environment, passthrough there was properly aligned. And it also seems to reset it for Link as when I went back to my application, passthrough was correctly aligned there too.

So there seems to be a problem where sometimes passthrough isn't properly initialised when used by a Quest Link app.

Hello there, @Fahruz! We understand you were running into a situation with passthrough on the Quest Pro when using PCVR. We certainly want to help, so you may continue adding to the VR experience. We understand this was only happening with the PCVR using the link cable, so we would want to check the cable for any damage. If possible, If there is another app available we would also want to test using that. We would also like to test using Air Link to check if the same thing is encountered. Next, we would want to ensure the app is updated for the PC and headset. Finally, we recommend checking to ensure that the PC is meeting the requirements for PCVR listed here. We appreciate your time, and please let us know if you should need assistance still.

 

Have a great day!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

Hey there! We are just checking in on the passthrough situation. If you still need assistance, please let us know. We look forward to hearing back, and have a great day!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Still need help?

Did this answer your question? If it didn’t, use our search to find other topics or create your own and other members of the community will help out.

If you need an agent to help with your Meta device, please contact our store support team here.

Having trouble with a Facebook or Instagram account? The best place to go for help with those accounts is the Facebook Help Center or the Instagram Help Center. This community can't help with those accounts.

Check out some popular posts here:

Getting Help from the Meta Quest Community

Tips and Tricks: Charging your Meta Quest Headset

Tips and Tricks: Help with Pairing your Meta Quest

Trouble With Facebook/Instagram Accounts?