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Passtrough ghosting

iNfusedCZ
Honored Guest

Hi Everyone!

 

Wanted to now if this passthrough looks okay to you. The ghosting on hands and controllers I did not notice until today. Tracking also seems off.

Sometimes If I lay the controllers down with the headset and then put them back on, I see one controller away from it's position and then even if I grab it, it just goes around and it takes like 20 seconds until it actually synchronizes. 

 

I tried hard reset and also factory reset, but to no avail, it actually happened right after bootup.

 

Thanks!


Here is also a video: https://www.youtube.com/watch?v=lSY3M3rypIs

2 REPLIES 2

MetaQuestSupport
Community Manager
Community Manager

Hello @iNfusedCZ! Thank you for reaching out regarding this issue. We hate to hear that you are experiencing tracking issued with your controller. We would be happy to help you get this resolved as quick as possible. We've included some troubleshooting steps below for you to try. Please let us know whether they were successful; if not, we'll investigate other options. 

Make sure the tracking cameras of the controllers are clean. Customers need to use the cleaning cloth provided with the Quest Pro, or a dry, non-abrasive microfiber cloth.

  1. While in VR, hold the controllers at eye level, pointing in front so that the cameras on the controller can see the surroundings.
    1. Move the controller around slowly for the controllers to start tracking.
  2. Go through the Meta Quest app and unpair/pair the controllers.
  3. Restart the controller by holding down the power button (Oculus/menu) for 1 to 2 seconds.
  4. Try waking them up by quickly pressing the Oculus or Menu buttons.
  5. Try pressing and holding the Oculus button for 5 to 10 seconds.
    1. If the controllers re-center, then at least the controller Bluetooth is connected. This means it’s likely the controller is not tracking.
    2. Try rebooting the controller by holding down the Oculus/Menu button until you see the lights change.
  6. If that does not work, manually pair the controller using commands:
    1. To enter pairing mode on each controller, press and hold the Oculus+B (right) or Menu+Y buttons (left) for 3 seconds. You'll feel a light vibration from the front trigger when the controller transitions into pairing mode.
  7. You can also try a couple of button combinations to get the controllers to appear:
    1. Force power off the controllers by holding down B or Y for 15 seconds.
    2. Turn them back on by short pressing the Oculus or Menu buttons.

We look forward to hearing from you soon! 

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

MetaQuestSupport
Community Manager
Community Manager

Hello there! We wanted to check in and see if you were able to get your controller tracking resolved? If not, just shoot us a reply and we will be more than happy to assist you! 

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!