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Password issue

ginger33.2024
Honored Guest

I’m wanting to change some details on my child’s account which I supervise. I can log into my account with no problem and I can log into the family centre no problem. When I select the data I then wish to change I have to re-enter my password which it then says is wrong !!

how can it be right and then wrong?
please help! Thank you

@

11 REPLIES 11

thatwierdguy
Honored Guest

Same issue here

Scfd245
Honored Guest

Yuuuup! Me too!

geniemcgrath
Honored Guest

I am having the exact same issue! I've tried resetting my password and my PIN, but neither of these are working.... Is there another password I'm not aware of?

I have tried chatting to support, but so far no luck - so frustrating! Really hoping someone has the answer.

MetaQuestSupport
Community Manager
Community Manager

Hey everyone, we understand how important it is to be able to update or change information on your account and we would love to help you all with your account issues to better your VR experience. If you could send us private message so that we could look at your account and see how we can get this handled for you that would be great. 

 

To do so, please select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message. We hope to hear from you all soon.

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

Hey everyone, just reaching out to see if you were able to update the details on your child's account or if you were still needing assistance. If the issue still hasn't been resolved please send us a private message and we would be more than happy to help you out.

 

To send a private message please select our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

geniemcgrath
Honored Guest

I am still waiting for a reply to the message I sent yesterday....

MetaQuestSupport
Community Manager
Community Manager

Hey @geniemcgrath! We would love to assist you but in order for us to do so you have to send us a private message the steps to do so are below: 

 

To send a private message please select our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

MetaQuestSupport
Community Manager
Community Manager

Hey @geniemcgrath! We just wanted to check in to see if you still need assistance. Feel free to reach back out, as we would love to help.

 

We value your response and look forward to hearing from you soon!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

TheGemster
Explorer

Same exact problem with mine!

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