01-08-2020 03:00 PM
01-02-2022 05:35 PM
UPDATE THE UI AND THE BUGS PLEASE FOR ALL THAT IS GOOD IN THIS WORLD
01-02-2022 05:36 PM
2022 and they still don’t give a f*** about customers
02-14-2022 03:46 PM
This is pretty worrying that this issue has been going on for YEARS, and despite everyone pointing out it's an issue to the oculus forums and support. Nothing changes.
This experience shows me I can't ever buy from the oculus store again. It's to risky as I'll never be able to download what I've paid for. How is this being ignored?
02-14-2022 03:54 PM
We are aware that some people are not able to properly install apps on their Quest library. If you have a game or app that seems stalled for more than a few hours, ensure that you have the Cloud Backup feature enabled then perform a factory reset.
Now, this is a current fix we've had for this issue for fixes after outage late last year. If this does not help, we'd love to hear from everyone having this issue here.
02-15-2022 05:58 AM - edited 02-15-2022 06:04 AM
The issue is that the oculus store app deletes any progress if the internet is slightly disturbed or if you pause the download it does the same.
Dose cloud backup effect the store? It's not a device problem it's an oculus store problem.
02-21-2022 07:20 PM
It's pretty lame but the issue is slow internet, not necessarily the device. What can they do? I think the solution would be to allow downloads in the background when plugged in.
02-21-2022 10:36 PM
I've NEVER had a download issue on steam. Even if a download takes multiple days with constant disconnections.
Yet trying to download Lone Echo 2 always fails. I paid for a product and am unable to download it. As the slightest disturbance in a multi day download for most people will delete ALL progress and start from the beginning. Costing money from the internet provider due to Gb's of lost information and the £30 price tag of a scam! unplayable game.
02-22-2022 09:00 AM
Hey, TastesLikePurple! Players should be able to play what they want, when they want it, especially after they buy it. The last thing we'd want is for that to be taken away from you. If your Lone Echo II download keeps failing, you should first check that you have the available hard drive space required for the game to download.
Typically for installations, it's not a bad idea to have double the space required for the download, as the game unpacks, then compresses itself to the final download size. For example, the download for Lone Echo II is about 21.04GB, but the folder may get even bigger as the game finishes its download and installation. Afterwards, the folder should be in the ballpark range of about 21GB. It's natural for a game to cancel its download, and thereby restart, if the HDD does not meet the recommended storage amount for the download.
If it's an internet issue, we recommend trying to download the game with an ethernet cable plugged into your PC/laptop, that way your download stays uninterrupted. To add a bit more silver lining to the seemingly dark nimbus of a cloud, this will also improve connectivity for general internet browsing and multiplayer gameplay experiences!
Still no dice? Can't run an ethernet cable to your PC/laptop? Not a problem, just open up a ticket through our support channel, so we can take a further look into some alternatives!
02-22-2022 05:51 PM
Yes I've enough space.
Why do I need an uninterrupted download for a 20Gb game? Thats pretty much the whole day or night downloading, with no one allowed to access the internet. Otherwise the Oculus Software will delete all progress.
This is an issue with the software, not my internet, not my hardware. There are multiple people complaining of this exact issue. Why has it been ignored for years? Why am I being pointed to as the cause of the issue?
05-20-2022 11:51 AM
Why do you deny developing a pause feature for your customers?
Actually it should be quite easy. If you do not know how to program it, contact me ^^