cancel
Showing results for 
Search instead for 
Did you mean: 

Payment Method Error - Visa Gift Card

ShadowGamer26
Honored Guest

I recently bought a Visa gift card that has 100 dollars on it. I'm trying to add it to my payment methods so I can buy a game but it keeps saying "Sorry, we couldn't add your payment method" I checked to make sure all the info is correct and it is, I refreshed the app and still nothing, I can't add it from inside my Oculus Quest 2 either. I checked to make sure it was actually activated and it was. It says funds available for use. 

Does anyone know how I can fix this so I can purchase the game.

Image:

Screenshot_20230712_152518_Meta Quest.jpg

 

1 ACCEPTED SOLUTION

Accepted Solutions

Cookies-N-Scream
Retired Support

Howdy! Looks like you may need to try another payment method. I had the same issue when I was trying to buy a game with a Visa gift card, turns out Visa gift cards don't have the option to be tied with a billing address, so they won't meet the system requirements. You can always purchase a Meta Gift Card (if you're in the U.S, Canada, France, Germany, Ireland, Japan, Taiwan, or the U.K) using the Visa gift card! Otherwise, I recommend trying PayPal or another debit/credit card that is associated with a billing address and can have funds reloaded to it.

Through the darkness of futures past, the magician longs to see. One chants out between two worlds: Fire... walk with me

View solution in original post

1 REPLY 1

Cookies-N-Scream
Retired Support

Howdy! Looks like you may need to try another payment method. I had the same issue when I was trying to buy a game with a Visa gift card, turns out Visa gift cards don't have the option to be tied with a billing address, so they won't meet the system requirements. You can always purchase a Meta Gift Card (if you're in the U.S, Canada, France, Germany, Ireland, Japan, Taiwan, or the U.K) using the Visa gift card! Otherwise, I recommend trying PayPal or another debit/credit card that is associated with a billing address and can have funds reloaded to it.

Through the darkness of futures past, the magician longs to see. One chants out between two worlds: Fire... walk with me
Still need help?

Did this answer your question? If it didn’t, use our search to find other topics or create your own and other members of the community will help out.

If you need an agent to help with your Meta device, please contact our store support team here.

Having trouble with a Facebook or Instagram account? The best place to go for help with those accounts is the Facebook Help Center or the Instagram Help Center. This community can't help with those accounts.

Check out some popular posts here:

Getting Help from the Meta Quest Community

Tips and Tricks: Charging your Meta Quest Headset

Tips and Tricks: Help with Pairing your Meta Quest

Trouble With Facebook/Instagram Accounts?