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Payment Method not appearing

teo813
Honored Guest

I just added a payment card on Meta's website and attributed it to my account.
I am currently having an issue where this new card is not appearing as a payment option.

The app will not allow me to add my payment card either.

When I try to delete old cards I get a "Query error"

I am sure these are on the same account.

3 REPLIES 3

MetaQuestSupport
Community Manager
Community Manager

Hey there, @teo813! We understand how not being able to add a new payment card to your account to make some awesome purchases can really disrupt an amazing VR experience, so we would love to look further into this for you in order to get you back to a smooth VR experience. To do this, we would love for you to shoot us a PM. That way, we can collect sensitive account information while keeping it from the public eye.  Please select our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message. We look forward in hearing from you soon!  

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

MetaQuestSupport
Community Manager
Community Manager

Hey @teo813! Just checking in to see if you saw our last message? Let us know if we can do anything for you!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

MetaQuestSupport
Community Manager
Community Manager

Thanks for reaching out to us via PM, @teo813! We'll be right with you.

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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