My credit card is not being accepted or saved. Therefore I am unable to purchase games for my recently purchased oculus 2. It is NOT due to my card or banking issues. What is the fix for this issue other than returning the unit?
Hey there, we noticed you're experiencing trouble with your form of payment. We do not want you to feel that you are alone on this matter or being ignored. We've got you covered. If you haven't done so already, let's try carefully following the instructions below to add your new payment method to your PC or mobile phone.
To add or remove a payment method using the Oculus app on your computer:
1. Open the Oculus app on your PC.
2. Select Settings on the left menu.
3. Select the Payment tab.
4.Click the Add Payment Method dropdown menu.
5.Enter your payment info to add your payment method. To remove a payment method, click Remove next to the applicable card or PayPal account.
To add a payment method using the Oculus app on your phone:
1. Open the Oculus app on your phone.
2. Tap your profile picture in the top left.
3. Tap Payment Methods.
4. Tap Add a credit or debit card or Add a PayPal account.
5. Enter your payment info to add your payment method.
If this issue still persist, please don't hesitate to click here, https://metaque.st/Support, to submit a support ticket. We will make sure to get you taken care of!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
I'm in the UK and can't use my debit card on any Oculus site or app because the security for European cards is stronger and incompatible with Oculus's payment service in the US.
The ONLY way round this is to use your (or set up a) Paypal account - you can then link your card to this Paypal account and it then works fine.
Hey @Eternity727! We know payment issues aren't any fun, so we'd be glad to get a closer look at your support interaction!
In order to best do so, we will need to gather some sensitive information. You can click our name to get to our profile. Once there, select "Send a message" to PM us. Keep in mind you must be logged into the forums to send a PM.
We'll see you on the other side!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Hey again @Eternity727! We're just checking in to see if you were able to shoot over that PM. If so, feel free to let us know and we'll be sure to find it A.S.A.P!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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