"We've notice unusual payment activity on your account and for your security, payments have been disabled. Please contact support for assistance."
I opened a ticket stating the error I was receiving and that I would like to unlock payments. They responded by suggesting I make sure I have adequate funds on that card and to make sure II was using the right ZipCode.....After explaining the problem a few times it finally got elevated. I did as was asked and verified my account name, email, and sent a picture of the card to prove I physical have it and I got this response:
Hello. Thanks for the contact us again. It could be there is an outstanding issue with Facebook team. We are unable to assist with any Oculus payment troubleshooting until the matching Facebook account is resolved. Please contact Facebook support and submit a form to see if they can resolve this issue. Once the issue is resolved with the Facebook support please contact us again.
I don't know what Issue I'm supposed to resolve with the Facebook...
Anyways I filled out that form twice. Both times they send back a message saying "We see you're having trouble with your Portal order". I didn't even know what Portal was, it's like some tablet app. Obviously they just don't read the support tickets. Anyways just for confirmation I opened a chat with their Facebook Portal Support it has absolutely NOTHING to do with Oculus. I asked if there was a general Facebook Payments support and they had no idea what I was asking...
So now what do I do? Oculus is telling me this is not a problem they can fix. Facebook support has nothing to do with this.... I feel like I'm losing my mind here. No one from Oculus Support has even recognized the actual error yet even though they asked for a picture and I sent them a screenshot of exactly what I'm getting.
Hey, hey! We're checking in to make sure you were able to get that account looked into, or if you've run into any further trouble with making purchases at all. We'd like to make sure everything went smoothly for you along the way, so please don't hesitate to reach back out with a PM! We're happy to lend a hand!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Having the same error reached out to the support. They passed the ticket on to a „special unit“ and so far did not hear Mack from them. My zip code is correct but I have different emails for my meta and my PayPal account maybe that is part of the problem. Gonna update this post on how long they took to get is sorted out.
Having exactly the same problem. Not sure what caused it I am in contact with meta support for almost a week now daily asking for updates. The only useful responses I got so far was that it has been elevated. But besides that only AI generated responses with Random names. It feels like fighting skynet in a dystopian future 😛
Meta, if you have noticed suspicious activity on my account, aren't you obligated to notify me so that I can take appropriate action to protect my identity and credit cards? While me be unable to purchase a game or even have someone else gift me a game is annoying, I am more concerned that (1) your support desk cannot tell me what that suspicious activity is so I can protect myself and (2) that you did not notify me in any way that you identified activity that warranted blocking my account. Apparently you weren't worried about it enough to notify me that my account was potentially hacked? It is extremely frustrating to have communicated with 3 different support agents only to have them ask me to try again yet they still cannot tell me how this happened. And to come to the forums and see that this is a problem that has been occurring for at least 5 years and it hasn't been fixed is just not good customer service. I am still waiting for a resolution and hopefully a recommendation to prevent this from happening again. It has happened to my son twice now but his cleared up without him taking any action.
