I have linked three different payment methods now to my Meta Quest 3 account.
I simply can't get a payment to go through with any of these 3 methods since I purchased the headset in December.
I get all the way through including authorising the payent with my bank for each card only to received a messages from the Met quest store saying unable to process payment or payment has been declined or some other extremely annoying message. I'm so fed up with the headset as I can't purchase a single app. I've been using my cards for years purchasing online and in store with never a problem. If I can't get this sorted out I'm just going to sell the VR set as at the moment it's useless.
Hey @Comac1225! We know how important it is for our customers to get back in the game, and we would like for you to please send us a private message, to check out any options we can provide. To do so, please select our name to get to our profile page, or click here: Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Thanks for getting back to me, however, you have not provided any answers or solutions as to why any of my debit cards work in the store. I'm just going to sell the VR headset and explain to whoever buys it that they will probably have difficulty paying for apps in the store, thus rendering the headset practically useless. I have found in my research that this seems to be major problem many others are having and aren't getting any answers either.
Hello again! We are aware that you are unable to make any purchases despite using three different payment methods, and we would love to look into this for you. Can you please shoot us a PM so we can gather your account information, as we prefer not to do in a public post, to protect your privacy, as well look into the possible reasons behind this matter, and explore other options we have available for you?
Please select our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.
We can't wait to hear from you soon!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Hey there, @Comac1225! We wanted to make sure we get you all the assistance we can, so we do encourage you to reach out to us via PM! Since you mentioned you were in the UK, it's possible your payment issues are coming from UK-specific restrictions and policies, such as the SCA requirement. We advise you to reach out to your financial institution for more information.
@VanceHanson- apart from general factors that could affect a customer's ability to either add a payment method or make a purchase (like the above mentioned UK situation, or something like a web browser issue), the most helpful things we can try rely on account details we can't gather publicly. If you're having issues like these, we'd love to continue in a PM!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
