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Paypal Payment Error

Miku29
Protege

Hi since Oculus have added a PayPal option for payments I decided to add my paypal account and everything was going fine until last night when I tried to purchase Carnival VR and I had this message and error come up ( Your Paypal payment could not be completed. You can always visit your account settings and add a valid credit card number, or update your Paypal information to complete your purchase. Please contact Paypal directly if you believe there's something wrong with your account Paypal related errors ... And then in smaller text underneath I have ( If this issue continues, please visit Oculus Support to get help. An unknown error occurred ( 1353054 ) .

I have tried everything, I removed my PayPal from the Oculus Store and I cancelled it in my Paypal account and then I added my Paypal account again in the Oculus Store but I still got the same error and I double checked in my paypal account on pre approved payments and it shows as active  plus the first time i did this I got an email from paypal in a nutshell saying Oculus VR Ireland Limited has cancelled a Billing
Agreement with you so I did the same thing again with removing paypal then adding it again but this time I didn't get an email. Ive
 checked my paypal and that's fine and the funny thing is if I use my card it works and its the same card that is linked to my paypal account but when using paypal option I'm getting the above message an error.. Please help

46 REPLIES 46

allerleiblumen
Explorer
Hi, have the same Problem. No payment with PayPal.


Kniesje
Explorer
Hallo, habe das gleiche Problem.Daraufhin habe ich mit der Hotline von Paypal telefoniert,die sagten mir das von ihrer Seite die Zahlung verifiziert wäre, aber Oculus hätte sie geblockt.
Ich kann meine Angaben leider nur auf deutsch schreiben,hoffe aber das ihr das lesen könnt.Bitte meldet wenn ihr was Neues erfahren habt.


cybereality
Grand Champion
Please submit a support ticket. 
https://support.oculus.com
AMD Ryzen 7 1800X | MSI X370 Titanium | G.Skill 16GB DDR4 3200 | EVGA SuperNOVA 1000 | Corsair Hydro H110i Gigabyte RX Vega 64 x2 | Samsung 960 Evo M.2 500GB | Seagate FireCuda SSHD 2TB | Phanteks ENTHOO EVOLV

Miku29
Protege


Please submit a support ticket. 
https://support.oculus.com



Ummm how do I submit a support ticket and what is it ?

Miku29
Protege


Hi, have the same Problem. No payment with PayPal.





I'm glad its not just me then lol

cybereality
Grand Champion

Miku29 said:



Please submit a support ticket. 
https://support.oculus.com



Ummm how do I submit a support ticket and what is it ?


Click that link and then click contact us and fill out the form. Thanks.
AMD Ryzen 7 1800X | MSI X370 Titanium | G.Skill 16GB DDR4 3200 | EVGA SuperNOVA 1000 | Corsair Hydro H110i Gigabyte RX Vega 64 x2 | Samsung 960 Evo M.2 500GB | Seagate FireCuda SSHD 2TB | Phanteks ENTHOO EVOLV

Miku29
Protege

Kniesje said:

Hallo, habe das gleiche Problem.Daraufhin habe ich mit der Hotline von Paypal telefoniert,die sagten mir das von ihrer Seite die Zahlung verifiziert wäre, aber Oculus hätte sie geblockt.
Ich kann meine Angaben leider nur auf deutsch schreiben,hoffe aber das ihr das lesen könnt.Bitte meldet wenn ihr was Neues erfahren habt.





Vielen Dank, dass ich ein Gefühl hatte, dass das der Fall von Oculus war, der es blockierte, als ich ein bisschen auf Spiele verbringe. Ich werde dich auf dem Laufenden halten, sobald ich eine Antwort von Oculus bekomme

Miku29
Protege



Miku29 said:



Please submit a support ticket. 
https://support.oculus.com



Ummm how do I submit a support ticket and what is it ?


Click that link and then click contact us and fill out the form. Thanks.



Thank you I just found it

NRGizzer
Honored Guest
Same Problem here... also contacted support, but no solution yet.
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