05-06-2017 02:54 AM
Hi since Oculus have added a PayPal option for payments I decided to add my paypal account and everything was going fine until last night when I tried to purchase Carnival VR and I had this message and error come up ( Your Paypal payment could not be completed. You can always visit your account settings and add a valid credit card number, or update your Paypal information to complete your purchase. Please contact Paypal directly if you believe there's something wrong with your account Paypal related errors ... And then in smaller text underneath I have ( If this issue continues, please visit Oculus Support to get help. An unknown error occurred ( 1353054 ) .
I have tried everything, I removed my PayPal from the Oculus Store and I cancelled it in my Paypal account and then I added my Paypal account again in the Oculus Store but I still got the same error and I double checked in my paypal account on pre approved payments and it shows as active plus the first time i did this I got an email from paypal in a nutshell saying Oculus VR Ireland Limited has cancelled a Billing
Agreement with you so I did the same thing again with removing paypal then adding it again but this time I didn't get an email. Ive checked my paypal and that's fine and the funny thing is if I use my card it works and its the same card that is linked to my paypal account but when using paypal option I'm getting the above message an error.. Please help
05-06-2017 05:47 AM
05-06-2017 07:53 AM
05-06-2017 11:22 AM
05-06-2017 11:24 AM
05-06-2017 11:25 AM
allerleiblumen said:
Hi, have the same Problem. No payment with PayPal.
05-06-2017 11:26 AM
Miku29 said:
05-06-2017 11:28 AM
Kniesje said:
Hallo, habe das gleiche Problem.Daraufhin habe ich mit der Hotline von Paypal telefoniert,die sagten mir das von ihrer Seite die Zahlung verifiziert wäre, aber Oculus hätte sie geblockt.
Ich kann meine Angaben leider nur auf deutsch schreiben,hoffe aber das ihr das lesen könnt.Bitte meldet wenn ihr was Neues erfahren habt.
05-06-2017 11:32 AM
cybereality said:
Miku29 said:
Click that link and then click contact us and fill out the form. Thanks.
05-06-2017 11:39 AM
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