Hi, my son is trying to buy items in store but when he does it doesn't show up in his items. None of his ice cubes are taken either. It goes through the process but nothing happens.
This happened to my daughter as well. 19.99 spent, shows deducted from my account with emailed receipt and showing over 3000 cubes but she can't buy anything. Please help. Thanks.
Hey there, everyone! Thank you all for reaching out to us about your purchase issues. We've recently received numerous complaints regarding similar issues that have arisen within the game Penguin Paradise, so we can understand your concern. It's not fair for gamers to be forced to wait to use their in-game purchases. We're sorry for any inconvenience this may have caused. While we usually have the ability to help with issues with certain apps, the ice cubes you all bought are in-game purchases, and unfortunately, we don't have any control over in-game purchases, such as ice cubes in Penguin Paradise. We kindly ask that you contact the Penguin Paradise. game developers directly here to receive a more detailed explanation of what's going on with your in-game purchases and hopefully locate the ice cubes you purchased.
However, if this issue isn't exclusive to the ice cubes in Penguin Paradise and you all are experiencing purchase issues with your Meta Quest in general, we would like to investigate this as soon as possible. In order for us to do so, we kindly request that all of you send us a private message, due to the potential of dealing with private and sensitive information.
It's important to remember that you must be logged in to the community before sending us a private message. To access our profile page, either select our name or click here! Next, click 'Send a Message' to private message us.
Once we receive your private messages, we'll be able to further investigate what's going on all of your accounts. Please include screenshots of the error messages all of you are receiving. We're thankful for all of your time, and we're excited to hear back from you all!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Hi again! Just checking in. Do you still needed help? If so, please reach out to us in a PM!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Still need help?
Did this answer your question? If it didn’t, use our search to find other topics or create your own and other members of the community will help out.
If you need an agent to help with your Meta device, please contact our store support team here.
Having trouble with a Facebook or Instagram account? The best place to go for help with those accounts is the Facebook Help Center or the Instagram Help Center. This community can't help with those accounts.
