01-15-202401:05 PM - last edited on 08-19-202408:54 AM by NolaBaby
For the entire time I have had my headset I have had an issue where it doesn't show my dms or party dms. I always thought it would be fixed. It still isn't.
I just started my headset to play with my friends and now I can't see the party when I press the call button.
Hey @LoveNinjaDEV! Oh no! We know how much fun it is to be able to talk with friends while playing VR! We would love to take a deeper look into this so you can get back to gaming with your friends! We'd like to gather a few more details before we move forward. Please provide the following:
Have you ever been able to access the party call icon?
Have you tried connecting to a different WiFi network?
What other troubleshooting steps have you tried already?
We look forward to hearing back from you!
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Hey @LoveNinjaDEV! We just wanted to check back in and see if you still needed some help with your device not showing you DMs. Please respond by answering the questions in our last reply so we can get a bit more insight on this. We'll be patiently waiting to hear from you!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
I used to be able to access the party call icon but after a certain software update (im not sure which) I was no longer able to. Im not sure if the party ui was moved to the dms menu or if something completely different.
I don't have any other WiFi networks to connect as I only play while at home
Ive tried closing the app and reopening it, aswell I have tried restarting my headset on multiple occasions
Hi there, @LoveNinjaDEV! Thank you for letting us know those details! We'd like to do our best to get to the bottom of this missing People's app content, so we're eager to continue looking into this situation for you! To clarify, is the Peoples Tab in your Meta Quest mobile app functioning properly? Is both your headset and Meta Quest mobile app currently up to date with the latest software? Also, if you haven't already, please hard reboot your headset using these steps:
Turn off your headset.
Firmly hold the power and volume down (-) buttons on your headset simultaneously for about a minute, or until the boot screen loads on your headset.
Use the volume buttons on your headset to highlight 'Boot device' and press the power button to complete that.
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Hello, hello, @LoveNinjaDEV! We're reaching back out to check in on that issue you had been reporting with your People's app. Do you still need assistance? If so, please let us know and be sure to share those requested details and results from those recommended troubleshooting steps in our last post for reference. We're eager to hear from you!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Hi @LoveNinjaDEV! We're grateful that you've contacted us again! Our aim is to assist you in connecting with your friends in the manner you prefer. To delve deeper into your situation and provide further assistance, please send us a private message. You can reach our profile page by clicking on our name or by using the link provided. Once there, click on "Send a Message" to send us a private message. Just a friendly reminder, ensure that you're logged into the community before sending the message. Chat with you soon!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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