06-24-202403:35 PM - last edited on 06-25-202409:22 AM by BlueberrieSmoothie
Even though I have a good computer and my Quest 2 is fairly new, I experience terrible lag, low fps, delays, and overall poor performance when I play any game on Steam VR. The Meta Quest app indicates that my computer doesn't meet the updated minimum specifications, which may result in a subpar VR experience. Clicking the "learn more" button reveals the required specifications for my computer, but it also mentions "Oculus Rift S and Rift minimum requirements and system specifications." I use a Quest 2, not an Oculus Rift S, and I'm unsure how to fix this issue. I would greatly appreciate any assistance, and we could perhaps have a Discord call if the explanation is too complex.
Hey there @JFSL200 ! Thank you for reaching out to us regarding these performance issues you are experiencing while using your Quest 2. We want to help you as best we can so you can get back to enjoying those fun games and apps! We have a few questions to get a better understanding of what may be causing this issue and that error message:
How long have you been experiencing this issue?
Are you having this issue with lagging and delays while using Quest Link or only Steam VR?
Do you receive any error messages while using Quest Link?
We are eager to assist you!
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Hi, hope you are well. Ok, so I haven’t used steam vr in an long time so I found about this a few days ago, and I having these issues with not only steam vr but on quest link too. While using the quest 2 I do t get any messages except when I connect it to the quest link app in my computer which says “Your computer doesn’t meet the updated minimum specifications, which can lead to poor experience in vr” even though I have a good gaming pc which does meet the expectations.
We appreciate the follow-up! We've noticed you're experiencing issues with SteamVR games, are you also experiencing performance issues when using applications from the standalone headset? Additionally, we'd like for you to ensure the following:
Please keep in mind that we do not support third-party platforms like SteamVR. Anything beyond the Meta Quest platform, we cannot assist. For information on SteamVR support, visit here.
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Hello again, @JFSL200! We wanted to follow up with you to see if you are still needing help with the performance issue you are experiencing with your Meta Quest 2 or if there is anything else we can help you with. If so, please feel free to reach out to us again, and we will be more than happy to help!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Hi, yeah, I understand that maybe meta is not supported for third paty plataforms like steam vr, but the problem is that I have the same problem with the meta quest link, and yes, my computer does meet the standards but I don't know why it's just so laggy and not working properly,.
Thank you for getting back with us and letting us know that you are experiencing performance issues with Quest Link. This is definitely not the experience we want for you, so we would love to take a closer look into this and get you back to a smooth VR experience. In order for us to get a better understanding of this, could you please answer some additional questions listed below?
Has the device ever worked before?
When did you first notice this behavior?
What else changed when you first noticed the behavior? - Did any of the devices (phone, headset, or PC) receive any updates?
What troubleshooting steps have you already tried?
Does the headset work when it is not connected to a PC? - Test basic functionality (navigate menus, launch, and use an app).
Are you connecting your USB cable to a USB 3 port?
What type of cable are you using? - Included USB Charging Cable - Meta Quest Link Cable - 3rd party retail cable
Is an adapter or cable extender being used? If possible, remove any adapters from the headset.
How many other USB devices do you have connected to your PC? - Test with the bare minimum of USB devices connected to PC (just keyboard and mouse). - Try the cable with other USB 3 ports
Please click here for additional performance issue troubleshooting steps.
Once we can get these answered, we can know what course of action is best for us to take next. We can't wait to hear back from you soon!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Hey, still there? We'd love to continue helping you if you're still having PC issues! Feel free to reach back out anytime!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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