Showing results for 
Search instead for 
Did you mean: 

Performed factory reset now cannot sync headset to phone

Level 2

Hi all - Quest 2 my son was having troubles with his boundary setup and for some reason decided a factory reset might solve the issue! What we now have is the headset showing a five digit code but when I go into the phone app there is no option to input this code as it still sees the quest 2 as logged in…? I have logged out of my meta account on the phone app but when I relaunch the app again and login to Facebook it takes me straight back to being logged in on the phone with no option to input the code again - any ideas anyone please? Hope we’ve not lost access to any games we’ve purchased??? Thanks 😊 


Community Manager
Community Manager

Hey there, @DrunkPenguin09! We can definitely understand your concerns regarding the Quest 2 not pairing properly, and we'd love to help out! Please reach out to us through a PM and we'll work with you to get this resolved. Please select our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message. We'll be looking forward to hearing from you!