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Permanently disabled metaquest account .

XXJH80XX
Honored Guest

My child has set up a wrong meta account for his age. 

We have uploaded proof of date of birth. (aged 10)

His account has been permanently disabled. 

Meta supposed to send link to update to a parent managed account but have not and we now cannot access account or contact meta to resolve the issue. 

Could anyone please help? 

1 REPLY 1

MetaQuestSupport
Community Manager
Community Manager

Hello, @XXJH80XX ! We hate to hear that your son's account has been disabled, and we understand how this can take away from an amazing experience with VR. Please shoot us a PM so we can look into this further. Please select our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.

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