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Phone notifications setup problem

Spotzy_vr
Protege

I found out how to setup phone notifications a little while ago and tried to set it up. When I got to the page where it says stuff about setting it up, I press continue and it shows a loading wheel but it never loads. It eventually kicks me out of the screen to the phone notifications settings tab. I’ve tried disconnecting and reconnecting and that doesn’t work. I’ve tried multiple days and it’s never worked. Idk what to do, I’ve asked my friends and looked at videos, I couldn’t figure it out.

72 REPLIES 72

I Still just get the spinning wheel. Terrible app

I have iPhone 12, it was working very well on Quest 3 few months ago, when I bought Quest 3, that app on mobile had probably some update, because now it doesn't work anymore.

Hey everyone!! Just checking in to see if this is still an issue for you. I was passing through the forums and saw this being brought up a few times and wanted to check if I can help if needed! 

We are all mad here.

Still an issue for me, when I go to the app on my iPhone the phone notification wheel just spins forever. 

Hey @Firemedic1401, that's not the kind of experience we want you to have.  We want you to get the most out of VR. We're happy to see what we can do. Please select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

skylar
Honored Guest

I'm having the same problem what fixed it?

Dominnumb
Explorer

They are deleting messages here. Support will not help, we need to wait for update and fix. In few months they never helped with this problem no one in support messages.

TheAntiSocializer
Retired Support

[NOT A SOLUTION] - Just marking to make the visibility of everyone easier.

Hey everyone! I noticed this thread starting to bubble up, so I wanted to get this over to our engineering and product team for their deeper dive into everything. 

Just to make sure I have the right information, can everyone please answer the following:

  1. What headset are you experiencing the issue on?
  2. What's the full version number of your headset? (59.0.0.####### or likewise)
    • Quick Settings > System > Software Update
  3. What mobile device/phone are you using?
    • What version is it currently on?
  4. What version is your Meta Quest app running?
  5. Are you enrolled in Quest PTC?
  6. Any potential workarounds found?
  7. What troubleshooting have you tried already?

Thanks!

Sometimes it's okay to be a little Bing Chilling

1: Quest 3 (works fine on my Quest 2, i have both)
2: v: 60.0.0.145.366.539895471
3: iOS v 17.1.1
4: Meta Quest app v 243.0.0.5.115
5: PTC: yes
6: no workaround
7: on phone, delete Quest App and reinstall. on Quest, reset to factory

 

Thanks so much! Just edited my post but it looks like I had also forgotten to add in which headset everyone's experiencing this with. 😅

Sometimes it's okay to be a little Bing Chilling
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