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Phone notifications setup problem

Spotzy_vr
Protege

I found out how to setup phone notifications a little while ago and tried to set it up. When I got to the page where it says stuff about setting it up, I press continue and it shows a loading wheel but it never loads. It eventually kicks me out of the screen to the phone notifications settings tab. I’ve tried disconnecting and reconnecting and that doesn’t work. I’ve tried multiple days and it’s never worked. Idk what to do, I’ve asked my friends and looked at videos, I couldn’t figure it out.

1 ACCEPTED SOLUTION

Accepted Solutions

TheAntiSocializer
Retired Support

Hey everyone! I noticed the release notes for v60 went live today, so I decided to check them out. 

It looks like phone notifications are something that's going to be discontinued- which hurts me also to find out, since it makes it easier to know when someone texts me while in VR.

The only thing I can really recommend now, would be to put in an idea on the ideas board, and hope the engineers will bring it back later on.

Sometimes it's okay to be a little Bing Chilling

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72 REPLIES 72

MetaQuestSupport
Community Manager
Community Manager

Hey there, @Spotzy_vr! We see that you are having trouble setting up notifications from the mobile app. We know how important it is to be able to set up your notifications, and we're happy to look into this with you! 

 

  • Have you tried uninstalling and reinstalling the app? 
  • Are your app and phone up-to-date?
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

MetaQuestSupport
Community Manager
Community Manager

Hey there, @Spotzy_vr! We're just checking in to see if you still need assistance setting up notifications for the app on your phone. Please let us know, and we'll be happy to help you!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

I still havent gotten it to work 

Were you able to try troubleshooting the headset? Factory resetting and reinstalling the application? 

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

We wanted to check up on you @Spotzy_vr. are you still having trouble? 

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

I’ve tried the factory reset and that didn’t work

If you're still not able to get your phone notifications to show up properly after factory resetting, the next best step would be to open a support ticket with our team HERE for some more advanced troubleshooting. If you aren't able to find the exact reason in the selections, just pick the closest option in order to get in touch with our support team!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

I have the same issue, and there's no "closest" option in the help selection. Why can't you just say what to pick? This is a common issue, and you should have that option already there on the top of the list.

 

Hey @Kamerdracy! I know not all of the options are close to what you're actually experiencing, so I can go ahead and walk you through the process.

  1. Start at the support site
  2. Select Meta Quest software or content
  3. Other software or content issue
  4. Choose how you'd like to contact the team

 

I hope this helps! I would hate for you to miss out on your notifications while gaming, that happened to me once and I didn't reply to my sister for over an hour 😅

Through the darkness of futures past, the magician longs to see. One chants out between two worlds: Fire... walk with me
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