cancel
Showing results for 
Search instead for 
Did you mean: 

Phone will not pair with to headset

HowDoesThatWork
Honored Guest

I cant pair my headset with the app in the first steps thing with the code when i enter the code the only thing that happens i just brings me back to the same window were i need to enter my code and i did everyrhing in my power i did reinstall the app at least 50 times i did factory resset on my quest2 i even tryed to creat a new acc but all for nothing nothing did work i hope someone can help me before i lose my mind

11 REPLIES 11

Hi @Mimmie23! Thank you for reaching out to us in regards to this matter. We would love to take as further look to see what may be causing this problem. Please send us a PM so we can further work on this issue by clicking here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message. Hope to hear from you soon! Have an awesome day!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

Hello! We see you have not reached back out yet. And we want to make sure we can get you back on track as soon as possible! We will be patiently waiting for your reply!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Still need help?

Did this answer your question? If it didn’t, use our search to find other topics or create your own and other members of the community will help out.

If you need an agent to help with your Meta device, please contact our store support team here.

Having trouble with a Facebook or Instagram account? The best place to go for help with those accounts is the Facebook Help Center or the Instagram Help Center. This community can't help with those accounts.

Check out some popular posts here:

Getting Help from the Meta Quest Community

Tips and Tricks: Charging your Meta Quest Headset

Tips and Tricks: Help with Pairing your Meta Quest

Trouble With Facebook/Instagram Accounts?