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Photo ID not taking in appeal process

jb.ferrous
Honored Guest

I've received a message saying it looks like I'm sharing my account with a child. I'm not, but I still had to submit photo ID. I've sent through two different photos of my driving licence and these have both been rejected. I now have till 9th January to prove I'm over 13 or my account will be suspended even though I've made multiple store purchases and my account is linked to my Facebook account which I've had for over 13 years. What can I do about this?

10 REPLIES 10

Isaac533
Honored Guest

Yeah I have the same issue. Problem is, I'm 13! I don't even have an ID. 

MetaQuestSupport
Community Manager
Community Manager

Hi there, @jb.ferrous, and @Isaac533! We want to help you look into this account issue and do all we can to help you both avoid suspension. Please send us a private message so we can gather the needed information. Please select our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

Anonymous
Not applicable

Has this been resolved ?

Hey there, @Anonymous! We'd love it if you could send us a PM so that we can further assist you! Please select our name to get to our profile page, or click Here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message. Thank you so much for your patience. We're looking forward to receiving your PM!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

Hey again, @Anonymous! We just wanted to follow up with you and see if you're still in need of our assistance. If you are, make sure to send us that PM

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

MissKittye
Honored Guest

 Having the same issue . My FB and insta are both disabled . Any attempts to verify are met with broken links . At a loss of what to even do... 

Hello, @MissKittye! We recognize how crucial it is to be able to access your accounts without encountering any difficulties. Kindly send us a PM so we can look into this further. Please select our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message. 

We can't wait to hear from you soon!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

Anonymous
Not applicable

Hello,

 

Has this been fixed? I have an account ***** on instagram which got suspended a week ago and I keep getting my ID submission rejected to appeal my account. It was for inauthenticity but have had all my meta accounts for so long and they are all gone. t*******@icloud.com is the associated email. Please help me, I do not think my account suspension was fair and definitely not for inauthenticity 

Hello there, we will like to help you with your account issue, Why not come chat to us in private message? Please select our name to get to our profile page, or click here: . Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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