Photos not syncing to my phone/ Option missing

[SleepDeprivedKasumiSparda]

I got a new oculus, and for some reason, none of my photos that I take on a game are able to be synced to my phone. There's no sync button, no nothing. The only info there is for when I take a picture in game is 'view info's and 'delete'. Idk what's going on, can someone help me with this issue?

[Choleni]

Hi @SleepDeprivedKasumiSparda 🙂

do you have the secondary account or a child account?

I remember only the admin of the headset can sync pictures or videos to the phone.

If you are the admin of your Quest but still can't sync pics and videos send a PM @MetaQuestSupport 

click on the name to visit their profile page, then click the "send a messag" button.

[SleepDeprivedKasumiSparda]

I'm both the owner and admin of the device. And this is a new Quest 2, due to my old on breaking.

[MetaQuestSupport]

Hey! Thank you for reaching out. We will be right with you!

[MetaQuestSupport]

Hey there, @SleepDeprivedKasumiSparda! Thank you for letting us know about the issue you are having with getting those pictures transferred from your headset to your phone. No worries, we are here to help. We have found two helpful articles that will go over exactly how to do that, with steps included! Please check out the following: 

• How do I transfer files between Meta Quest devices?
• Sync media between your Meta Quest headset and phone.

If you are still in need of further assistance, please do not hesitate to reach back out so that we can help you. 

[SleepDeprivedKasumiSparda]

Neither article was very helpful. There's no synced button, upon pressing the 3 dots when hovering over an image, there's no sync option. Could it be the oculus or something else?

[Choleni]

You said, you have a "view details" button.

What happens if you go on that? Are there more options?

 I don't have that button......I have "share - sync now - delete".......really strange.🤔

Maybe some sort of bug?

[MetaQuestSupport]

@SleepDeprivedKasumiSparda Thank you for that update! We have some steps for you to try!

• Make sure that the phone and headset are connected to the same network at the same frequency.
• If your router has a dual-band feature, please disable that to ensure that your headset and mobile device are on the same channel.
• Make sure that your mobile device and headset are on the latest available versions of the app.
• Check that your mobile device is updated and using the latest software.
• Make sure that the mobile device meets the minimum requirements.
• Remove any unsupported third-party accessories that may affect communication.
  • For example, headset covers, etc.

Please let us know if this makes a difference or not! We are more than happy to continue investigating this together!

[MetaQuestSupport]

Hi again @SleepDeprivedKasumiSparda! We're following up to see if your issue was resolved. If you find that you need further assistance, please don't hesitate to reach back out to us!

[mx_analog]

Hello I'm having the same problem I have tried everything in the replies to this did you ever figure it out