10-17-202405:40 PM - last edited on 10-17-202405:41 PM by OMOTO
Howdy, I just got my 3S and prior in the Quest2 -- I was able to set physical keyboard settings, but now in device settings even though it displays "keyboard" in the panel preview before I select "devices" ... the option is simply not there in the sidebar (bluetooth, mouse, stylus, gamepad, etc are).
There's no way this was removed. So guessing it's a bug? I factory reset the device already, and it's not there still.
Hey there, thanks for getting in touch. This certainly does not sound ideal! We recommend submitting a bug report. Also ensure your connected keyboard is in working condition and is supported, if possible try a different keyboard and check to see if the setting appears as it may not be getting picked up correctly.
If there are no hardware issues and the problem persists please reach out to us via DM so we can work with you to troubleshoot this issue along with your screenshotting problem further!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
I tried my `MX Keys Mini (Universal Pale Gray)` and `Logitech K380 (For Mac)` keyboards (both of which worked with the Quest 2 and officially support via the "Tracked List").
Both connect and type (under the default Qwerty US layout) on the Quest 3S but no options for keyboard under devices appear. I have hand-tracking enabled as-well.
In the Quest 2, I could go to to physical keyboard options and choose an alternate layout -- like Colemak US.
And yes, I can dm. Because I don't believe it's a hardware issue at this point.
Thank you for reaching out to us via private message. Could you please submit a bug report so that our engineers can investigate and fix the issue?
Also, kindly provide your best working email and full name. This information is essential for transferring your case to our specialized team to find a resolution.
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
I just submitted bug report from the headset; I don't see a ticket number nor an email confirmation. But I will dm you my account name, personal name, and email tied to this account.
Hi! I have the exact same issue. Reaching out to support didn‘t help (I only got a standard mail with dead links) and I already tried a factory reset. I want to use the Apple Magic keyboard, but the keyboards section is simply missing in Devices. I tried with a bunch of different keyboards, all if them can connect and type, but there are bo settings available.
I wouöd really appreciate a properly working keyboard on my Quest,
thank you
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