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Pin number - can't set it up

iain.akhurst.2023
Honored Guest

I've installed the app and was happily filling it in. When I got to create a pin number it won't let me do it. I tap the first place to get the keyboard up (on my phone) but it doesn't stay up so I can enter the pin number!

So lookin forward to play but not atm!!

 

1 ACCEPTED SOLUTION

Accepted Solutions

All good thanks, installed app on pc and set up my account. So I only had log in then on my phone! So all good and now happily playing Quest 2!

View solution in original post

4 REPLIES 4

MetaQuestSupport
Community Manager
Community Manager

Hey there, @iain.akhurst.2023! We noticed that you are reaching out because you are experiencing some issues when trying to create a PIN, We get how disappointing something like that can be especially when you are looking forward to hopping right into the fun world of VR, so we'd love to help you get this issue sorted out as quickly as possible! We'd recommend uninstalling/reinstalling the mobile app to ensure that the app is completely up-to-date. 

 

Please let us know if this helps to resolve your issue. We will be standing by just in case further assistance is needed! 

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

MetaQuestSupport
Community Manager
Community Manager

Heyyy @iain.akhurst.2023! We just wanted to follow-up with you to see if you were still needing assistance with the issues that you were experiencing when trying to create a PIN. Feel free to reach back out to us if you happen to have any further questions or concerns as we are always happy to help! 

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

All good thanks, installed app on pc and set up my account. So I only had log in then on my phone! So all good and now happily playing Quest 2!

That's awesome, @iain.akhurst.2023! We're thrilled to hear that your issue has been resolved! Don't hesitate to reach back out if you happen to need assistance with anything else. We hope you have a great weekend and happy gaming! 

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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