07-12-2023 10:45 AM
I've installed the app and was happily filling it in. When I got to create a pin number it won't let me do it. I tap the first place to get the keyboard up (on my phone) but it doesn't stay up so I can enter the pin number!
So lookin forward to play but not atm!!
Solved! Go to Solution.
07-14-2023 10:35 AM
All good thanks, installed app on pc and set up my account. So I only had log in then on my phone! So all good and now happily playing Quest 2!
07-13-2023 10:14 AM
Hey there, @iain.akhurst.2023! We noticed that you are reaching out because you are experiencing some issues when trying to create a PIN, We get how disappointing something like that can be especially when you are looking forward to hopping right into the fun world of VR, so we'd love to help you get this issue sorted out as quickly as possible! We'd recommend uninstalling/reinstalling the mobile app to ensure that the app is completely up-to-date.
Please let us know if this helps to resolve your issue. We will be standing by just in case further assistance is needed!
07-14-2023 10:23 AM
Heyyy @iain.akhurst.2023! We just wanted to follow-up with you to see if you were still needing assistance with the issues that you were experiencing when trying to create a PIN. Feel free to reach back out to us if you happen to have any further questions or concerns as we are always happy to help!
07-14-2023 10:35 AM
All good thanks, installed app on pc and set up my account. So I only had log in then on my phone! So all good and now happily playing Quest 2!
07-14-2023 10:42 AM
That's awesome, @iain.akhurst.2023! We're thrilled to hear that your issue has been resolved! Don't hesitate to reach back out if you happen to need assistance with anything else. We hope you have a great weekend and happy gaming!
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