Since the last update to version 1.5.64.158 I can no longer play the PC version of the game because my controllers are somehow no longer recognized. So I have no weapons/hands and can't even shoot the start button. I spoke to Cloudhead Games about this (and another ongoing bug) and they told me I was the only one to report this so far. So maybe it's just me????
Would be nice, if anyone who is playing the game also on pc could check if their controllers are still recognized.
Thanks!
Edit; in the meantime a friend tested it and he have also no controllers anymore.....so I know at least it's nothing wrong on my end.
11-08-202303:47 PM - last edited on 11-08-202303:48 PM by Lowkey.Just.a.Bot
Hi hi @Choleni! We hope you're having a wonderful rest of your day so far! Thank you for bringing this issue to our attention. We know it is important for our controllers to properly work at all times, so we would love to investigate this matter more in depth. In order for us to have a better idea of what may be happening, have you attempted all of the following troubleshooting steps:
- Reboot controllers
- Reboot your headset
- Factory Reset
Once you get back to us, we will be able to continue working on this together. Have a great day!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
I have tested it with two headsets - cable linked Quest 2 and a brandnew Quest 3, my friend tested it with Vive Pro - same result with all headsets - so I don't think factory reset would make any sence.
And the controllers working fine when I play the game standalone with Quest 2 or 3.....it's only the PC version where are no controllers.
I have the same problem. Just bought on oculus to play on my quest 3 with the link cable and same version number. No way to pass the start screen. No controls showing. Did you find a solution?
Hey @kcBagz! We understand how it can feel when an app is not working as it should, and we want you to know we want nothing more than to get this resolved for you as soon as possible. Can you please confirm if this issue is only happening when connected to PCVR, or are you experiencing this issue in standalone as well? If the issue is only affecting PCVR, we do suggest, like @Choleni has said; reach out to the developer, hereand let them know about the issue you are experiencing.
If the issue is happening in standalone as well, please send us a private message, so we can look into this deeper for you. To do so, please select our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
I'm having the same problem, the game works fine standalone on my quest 2 but as soon as I try and run the PC version of the game the controllers arent detected. using a link cable.
Hey @Ravnos767! Thanks for reaching out, and letting us know you are having this issue as well. We know how not being able to play this app in PCVR, can be a hinderance to your VR experience, and we want you to be able to enjoy every aspect VR has to offer. Since your issue is pertaining to PCVR only, we suggest performing the controller troubleshooting steps that were posted earlier. If that does not resolve the issue, please repair the PC app.
You will see a screen which says "Already Installed".
Click the "Repair" option, and confirm again on the next screen.
If the repair fails to resolve an issue with the Oculus desktop app, try uninstalling and reinstalling the app.
Disconnect the Rift/Link cable from the computer
Disconnect your computer from the internet
Backup any necessary content
You can find steps on how to do so by clicking here.
Reboot into Safe Mode
You can find steps on how to do so by clicking here.
Uninstall the Oculus PC app using the Control Panel
You can find steps on how to do so by clicking here.
Delete all Oculus folders from the following folder:
C:\Program Files
Remove any Oculus folders from the following locations:
C:\Users\YourUserProfile\AppData
C:\Users\YourUserProfile\AppData\Local
C:\Users\YourUserProfile\AppData\LocalLow
C:\Users\YourUserProfile\AppData\Roaming
C:\OculusSetup-DownloadCache
Note: The AppData folder is usually hidden. Use these steps to access AppData.
Press Windows key + R to launch the Run dialog window.
Type %AppData% in the Run box and click OK or press Enter
File Explorer will launch to the AppData\Roaming subfolder.
Click AppData in the File Explorer address bar to show all three subfolders in the AppData location.
Restart your computer in normal mode
Reconnect your computer to the internet
Install the Oculus PC app again using the setup tool from our website here
Reconnect the Rift/Link cable and re-test the headset
If the issue still persist, please reach out to the developer, here and let them know about the issue you are experiencing. Let us know if you have any questions!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Pistol Whip released an update yesterday. I was pretty happy as I saw the update notes.....it says it will fix the “no controller issue.”
Unfortunately, that wasn't the case, at least not for me.☹️ Maybe because I always have to replace the OVRPlugin.dll in the game folder with another one in order to even be able to start the game???
@Ravnos767and @kcBagz what about you? Does it work for you, do you have the controllers back?
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