So I was told that if the update did not resolve the issues then they would look at a possibly RMA.
Quote from support;
I'll investigate the possibilities of an RMA once we have more details after the update has been tested in your environment.
Thank you for your understanding.
Constantine
Oculus Support
Support have gone awol and not responding to my replies. I know they must be busy with all the problems people are having and I have been pretty angry as I would really just want a refund and not have the hassle.
I agreed to wait for the update but just want to RMA the rift so they can see for themselves that it must be defective. I think it must be some calibration issue with the led's after doing a little research, although honestly I have no clue if it is software or hardware.
I am trying to keep a cool head but I am getting no response from the ticket opened in mid January. So opened another ticket and they are just closing it with no response in either ticket, yes I am being polite but feel that it is just being ignored. I thought support were getting on top of things now no?
If you got this far thanks for reading as I am having a terrible experience right now.
Did this answer your question? If it didn’t, use our search to find other topics or create your own and other members of the community will help out.
If you need an agent to help with your Meta device, please contact our store support team here.
Having trouble with a Facebook or Instagram account? The best place to go for help with those accounts is the Facebook Help Center or the Instagram Help Center. This community can't help with those accounts.
