04-12-2025 12:08 PM
It has been a while since I used my Oculus and tried to login but it wouldn't work - I tried a factory reset and I was able to get back in but lost my purchases from 2021 and i cannot find them in my purchase history - I do not believe i ever had another account but this one - can you please help
04-13-2025 02:13 AM
Hi @Ryverreignn 🙂
Did you migrate from your Oculus account to your Meta account in time?
The deadline was March 2024. Accounts that hadn't been migrated by then were deleted.
In this case, you'll need to contact support so they can look into your account.
They may still be able to help you restore your purchases.
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If you need an agent to help with your Meta device, please contact our store support team here.
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