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Please help me, my sister's account got hacked and none of the help options in Facebook Help work

DonikaA
Honored Guest

Hi Everyone, My sister's facebook account got hacked over the weekend and now it has the Meta logo/ The hacker changed to his email and phone and she is not able to unlock it and not able to gain back her access. can you please help? Thank you!

4 REPLIES 4

MetaQuestSupport
Community Manager
Community Manager

Hey there @DonikaA, thank you for your post.

 

If the Hacker has attached a Horizon Account to your Sisters Facebook Account, please send us a private message. Please select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport. Next, click "Send a Message" to privately message us! 

 

Please remember, you must be signed into the community first to send us a private message.

We look forward to your message!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

Hi, thank you MetaQuestSupport, I private messaged you, Please check your forum inbox. Thank you!

MetaQuestSupport
Community Manager
Community Manager

Hey there and thank you for your message.

 

Just before we continue here, would you be able to provide us with the following account details:

  • Full name as it appears on your Meta account
  • Current alias/username as it appears on your Meta account
  • Email Address linked to the account

Once we have these details collected, we will be able to have a further look into this for you.

We look forward to hearing back from you!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

Hi there, please disregard our Previous message and we will continue in Private messages.

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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