I recently bought meta quest 3s it was all good till randomly my controllers disconnected and didnt want to connect back. I tried everything till everything ended. I turned off hand movement so i wasnt able to do anything. I tried factory reseting then but it doesnt work and im stuck. Please help me.
We understand that your controllers not working as they should can really impact your VR experience, and we would love to see how we can help resolve these controller issues so you can get back to playing.
Are you using any third-party accessories on your controllers? If so, please remove unsupported third-party accessories that may affect power, battery fit, or controller detection. For example, rechargeable grips, controller covers, etc.
Can you see any lights on your controller that are on (blinking or solid)?
We hope to hear back form you soon!
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Thank you for letting us know! In this case, we may need to look at alternative solutions to resolve this issue, so we would like to continue this conversation via private message. Please select our name to get to our profile page, or click here. From there, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message. We're eager to hear from you!
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Thank you for letting me know that even replacing the battery did not solve the problem.
We can take a look at the warranty and see if you are still under warranty, if so we can start a replacement process for the controllers that are currently not working.
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We would need to check if you are eligible for a replacement first and in order to do this we would like if you could provide us with the following details:
Name as it appears on the Account or Meta account tabs
